Agents
7 deployed · 18,402 runs today
Runs today
18,402
▲ 14% vs yesterday
Resolution rate
81.4%
▲ 2.2 pts after prompt v7
Escalated to human
12.9%
▲ 15% target
Cost today
US$214.80
● US$0.0117 per run
Deployed agents
| Agent | Model | Runs 24h | Resolved | P95 latency | Cost | State |
|---|---|---|---|---|---|---|
| soporte-whatsapp | claude-opus-5 | 11,204 | 84.1% | 2.1 s | $121.40 | Live |
| calificador-leads | claude-sonnet-5 | 3,812 | 79.6% | 1.4 s | $38.90 | Live |
| agente-cobros | claude-sonnet-5 | 1,640 | 71.2% | 1.8 s | $22.10 | Live |
| triage-tickets | claude-haiku-4.5 | 1,208 | 88.0% | 0.6 s | $6.20 | Live |
| resumen-llamadas | claude-sonnet-5 | 412 | 93.4% | 3.9 s | $18.60 | Canary 10% |
| agente-inventario | claude-sonnet-5 | 126 | 62.7% | 2.6 s | $7.60 | Staging |
Spend
Trace — run 8f21c0…
Message receivedWhatsApp · +1 809 ••• 4412 · “¿Tienen la lámpara arco en negro?”0 ms
Retrieved knowledgecatalogo_2026.md · 4 chunks · score 0.88180 ms
Tool: check_stock(SKU=LAM-113)→ {"on_hand": 2, "warehouse": "SD-01"}640 ms
Tool: reserve_item(qty=1, ttl=2h)→ reservation r_7741 · expires 16:411.2 s
Reply sentQuedan 2 en negro. Te aparté una por 2 horas — ¿la retiras o te la enviamos?2.0 s
Guardrail checks passedno-price-invention · no-pii-leak · tono-formal—
Evaluation — prompt v7 vs v6
| Check | v6 | v7 | Δ | Verdict |
|---|---|---|---|---|
| Answers from catalogue only | 91% | 98% | +7 | Better |
| Correct stock figure | 88% | 96% | +8 | Better |
| Escalates on refunds | 74% | 93% | +19 | Better |
| Never invents a price | 99% | 100% | +1 | Better |
| Response under 3 lines | 82% | 69% | −13 | Worse |
Promote v7 to 100% Keep canary